Production timing, packaging, and returns.

How Podcentro handles production estimates, packaging, shipping, reprints, and returns for print-on-demand orders.

How an order moves

1. Receipt. An eligible order arrives with the product, variant, artwork, and destination Podcentro needs. Missing data, unpaid charges, or a file that fails the agreed checks can hold the order.
2. Production. The item is made after the order is authorized. Apparel, wall decor, puzzles, ornaments, transfers, and other catalog families do not share one production clock.
3. Check. Finished units are reviewed against the file and the product before they are packed. A check reduces obvious errors. It does not remove every difference between a screen mockup and a physical material.
4. Handoff. The parcel is given to the carrier selected for that destination and service. Tracking, when the service provides it, is shared after the carrier accepts the shipment.

Current production times

There is no single turnaround for every product and season. Use the estimate confirmed for your catalog during onboarding, not a number copied from another provider. As a planning guide only:

• Standard catalog items are typically produced in a few business days after the order is complete and authorized.
• Peak seasons, material shortages, and products that need a longer make-ready can add several business days. Podcentro will share a revised estimate when a known peak window applies.
• Weekends and U.S. public holidays are not production days unless your written schedule says they are.
• An order with an artwork or address problem does not enter the production clock until the problem is resolved.

These ranges are estimates for members, not a guaranteed ship date and not a promise you can publish to Customers as a fixed delivery date.

Packaging

Each product is packed to suit its material. Apparel is folded and bagged. Flat and rigid goods, glass ornaments, puzzles, and transfers use protective packaging meant to limit damage in normal handling. Labels show the information the carrier needs and a basic order reference. A multi-item order may ship in one parcel or in more than one parcel when size or the production path makes a split more reliable. Packaging is chosen to limit unused volume. It is not custom branded unless that option is part of your written agreement.

Inserts, thank-you cards, or branded mailers are included only when they are agreed in advance and supplied in a form production can use.

Shipping and current transit times

Podcentro hands the parcel to a carrier. Transit after that handoff is the carrier’s service, not a Podcentro production step. Tracking is provided when the selected service includes it. Delivery dates shown by a carrier are estimates and move with weather, peak volume, address quality, and local delivery conditions.

• U.S. domestic. Economy and standard services commonly span several business days after acceptance. Rural routes and peak weeks can add time. A faster domestic service, when offered for that product, shortens the carrier’s target window and may require a signature.
• International from the United States. Standard service often takes longer than domestic service because it includes export, customs, and the destination carrier. Duties and import taxes, when they apply, are the recipient’s responsibility unless your written terms say otherwise.
• Expedited international. Offered only where the product and lane support it. Faster handoff does not remove customs delays.

The service actually available for a product and country is the one confirmed for your account. Do not advertise a lane that has not been confirmed.

Address changes can be requested only before the parcel is handed to the carrier. After handoff, corrections go through the carrier and may fail or add cost. A new shipment caused by an incorrect address is billed to you.

Reprints and returns

Products are made to order with your artwork. They are not stocked for resale, so a change-of-mind return or a size exchange is not accepted unless Podcentro confirms a production or packing error.

If an item arrives damaged, printed incorrectly, or as the wrong product or variant, email hello@podcentro.com with:

• The order number and the quantity affected.
• A short description of the problem.
• Clear photos of the item, the print or defect, and the packing label when the issue involves damage or the wrong shipment.

Send that notice within 30 days after delivery. For an order that never shows as delivered, write within 30 days after the end of the confirmed transit window for domestic shipments, and within 45 days for international shipments. Requests without enough detail to review may be paused until you send it.

If the review shows a production, print, or packing error by Podcentro, Podcentro may reprint the item or refund the production charge for the affected units. The remedy is chosen for that case. A refund, once approved, returns by the original payment route and then follows your bank’s posting time.

Requests that are declined

• Low-resolution files, spelling in the artwork, poor placement, or other issues already present in the file you approved.
• Color shifts that stay inside normal variation for the print method and material, compared with a backlit mockup.
• The wrong size, color, product, personalization, or address supplied with the order.
• Production that continued after you were told about a file problem and did not send a corrected file.
• Carrier delay, a scan that shows delivered, loss after carrier acceptance, or other in-transit events. Those are handled with the carrier. Podcentro will share the tracking details it has. A reprint or refund for carrier loss is not automatic.
• Notices sent after the windows above.

Each request is reviewed on its own facts. Filing a payment dispute before this review can slow or prevent a reprint.

What you should tell Customers

Publish a production window plus a shipping window, and say both are estimates. You handle Customer questions about listings, sizing, and order status. Podcentro handles production status for orders it accepted. Samples are the practical way to check color, scale, and material before you promise a result you have not seen.